Frequently Asked Questions 

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What's your #1 piece of advice for baking the perfect Cookie Chips®?

Follow the instructions on the back of the package. This is the most important advice we can give. 

How much dry mix do you need for one batch of cookies?

Make sure you use the whole bag, with one 4 oz stick of butter (or dairy free butter) and 1 large egg.

How much dough do you place for each cookie?

Cookie Chips® dough spreads out thin in the oven. For the authentically snackable, thin and crispy Cookie Chips®, portion out small "Hershey's Kisses" sized dollops of dough. If you want bigger cookies, portion out more dough.

Do you need to preheat your oven?

Always PREHEAT your oven. At least 15 minutes. You can make the cookie dough while your oven is preheating. 

What temperature do you bake the cookies at?

Our Instructions call for 325 F°. If your oven has a convection feature, use it. Drop temperature to 300 F°. Adjust bake time if needed.

What size egg should be used?

For each bag of mix, use one large egg. No small or medium eggs.  

Is it important to use butter at room temperature?

Yup. Use softened room temperature butter. Cold butter won’t blend into the dry mix.

How can I soften butter quickly without a microwave?

Unwrap one 4 oz stick. Cut the butter into small cubes and leave it on the counter to soften. This takes about 20-30 minutes, depending on the temperature of your kitchen.

Can I use a cold egg from the refrigerator?

 It's important that your egg be at room temperature. To do this, fill a bowl with warm water. Place the egg, still in its shell, in the bowl. Let it sit for 5 -10 minutes.

How can you prevent egg shells from getting into the cookie dough?

Crack your egg by tapping it on the counter first. Then, add the egg to a separate small bowl before adding it to the mix. Make sure to remove any shells that get into your egg.

How do I know what mixer attachment to use?

 If using an electric mixer, Use the paddle attachment to mix the dough. Do not whip the cookie dough with the whip attachment. This puts too much air in the dough.

Using an electric mixer, how long do I mix the dough for?

Follow the bag instructions closely. The mixing time is very short. Do not overmix the dough by mixing for an extended time. That means don’t walk away from your mixer to snap selfies. 🤳

Using an electric mixer, Do I really need to start on low and then increase to high? 

Always start your mixer on low speed if you are using an electric mixer. Your dry mix will fly out of your mixer if you start on high. Seriously. Try it and see what happens.

How do I ensure that all of the ingredients mix evenly?

Bakers always scrape down the bottom and sides of their bowl between ingredients. This will ensure everything is evenly incorporated.

How do I ensure I'm baking the cookies evenly?

When baking in the oven, rotate your sheet pan halfway during the bake cycle. This ensures a more even bake.

What can you do to ensure your cookies turn out awesome?

Test bake! You can place 2 - 4 Cookie Chips® on the sheet pan and bake them according to the instructions before baking the whole mix. This way, you can adjust your oven temperature and bake time if needed. Bake times and temperatures always vary by oven.

What if my cookies didn't come out crunchy?

Let the cookies cool at least 5 minutes out of the oven to firm up. They need to cool to be crunchy. For sure, you can eat them hot out of the oven, but if you don’t let them set up, your cookies will be soft and not crunchy.

How long is unused cookie dough good for?

Unused dough can be refrigerated for up to 3 days or frozen for 3 months in an airtight container or a zip lock bag.

How to store freshly baked cookies?

Baked cookies can be stored in an airtight container or a zip lock bag to keep crisp at room temperature. They can also be frozen and are actually delicious frozen.

Where can I buy your baking mixes?

Are your mixes really pastry chef-crafted?

YES! Our founder, Joanne Adirim, serves as Executive Pastry Chef at Hannahmax Baking, a well renowned wholesale bakery. She develops all the recipes for the Cookie Chips® Baking Mixes using premium ingredients that she personally sources from artisan ingredient manufacturers and suppliers.

How many flavors of baking mixes do you have?

We launched Cookie Chips® with America's favorite flavor, Chocolate Chip. Then we added Cinnamon Sugar. That's where we started, so where are we going? We're going to the moon babe. New & exciting flavors coming... 😉

Help! My Cookie Chips® didn't come out right.

Our Cookie Chips® baking mixes were designed to be simple & easy to make. But sometimes, it just doesn't come out right. Please review the "How To Bake Cookie Chips®" page, and visit the "Baking Pro Tips" section on this Frequently Asked Questions page. Still having trouble? Speak with us directly!

Are your mixes dairy free?

Definitely! There are no dairy or dairy derivative ingredients in our baking mixes! Cookie Chips® baking mixes can be baked dairy or dairy-free. Replace the butter with any vegan butter alternative. (Here's our fave.) Read more on our product page.

I have allergies. Are your baking mixes safe for me to eat?

Our baking mixes are made in a facility that produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. That said, we do follow industry standard, good manufacturing practices to ensure a safe and hygienic workspace. We always wash, rinse, and sanitize our equipment between flavors.

Are you certified kosher?

Yup. Cookie Chips® baking mixes are certified kosher under the supervision of Rabbi Jonathan Benzaquen of Kosher LA.

kosher la certified cookie mix

What's the deal with shipping?

Shipping a 1 ½ pound bag of baking mix ain't cheap. To get around any potential challenges, most of our customers choose to bundle multiple bags. This cuts down the shipping cost-per-item considerably. You'll pay a $9.99 flat rate cost for 2-6 bags.

We use the most cost effective service available, USPS Priority Mail.  Read our Shipping Policy if you want to ship even more bags.

Where do you ship to?

We ship to the Continental US, Alaska, Hawaii, and all US territories.

What days of the week do you ship?

My package never arrived!

If your package never arrived, don't worry! Visit our help page to find our email or send us a message. Please include your Order ID in your message and we'll be happy to sort it out for you. 😄

What if I'm not satisfied with my purchase?

We expect that you'll love our artisan-crafted, pastry chef-quality baking mix. If you have an issue with your purchase, send us a message through our help page.

Are Cookie Chips® baking mixes good gifts to add to a gift basket?

Surprising your friends & family with a bag of Cookie Chips® is an awesome gift! People love receiving nice things, especially when they're thoughtful. Gifting a bakery quality, pastry chef crafted baking mix shows just how much you care about them. ❤️

Do you include receipts in your gift shipments?

Order receipts are sent via email. Packages are shipped without receipts or packing slips.

Can I include a note to the recipient?

Absolutely! At checkout, there's an option to add a note to your order.

Who is Joanne Adirim?

The baking mix founder, pastry chef, and female entrepreneur

Joanne Adirim is a renowned pastry chef and entrepreneur. For 25 years, she has served as the Founder & Executive Pastry Chef at Hannahmax Baking, her wholesale baking company in Los Angeles, California. Every day, Joanne inspires us to bring pastry chef-quality desserts to at-home bakers everywhere. Her mission is to make artisan baking fun and accessible for everyone.

Where are you guys headquarted?

Our offices are located in sunny South Florida.

How can I learn more about your brand?

Check out what we're baking on our blog, and on social media.

How can I contact you?

Visit the "Get Help" page for our contact information.

How can I make a press inquiry?

Always Here to Help.

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Stuck? Reach out to us directly.

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