Frequently Asked Questions 

Follow the instructions on the back of the package. This is the most important advice we can give. 

Make sure you use the whole bag, with one 4 oz stick of butter (or vegan butter) and 1 large egg.

Cookie Chips® dough spreads out thin in the oven. For the authentically snackable, thin and crispy Cookie Chips®, portion out small "Hershey's Kisses" sized dollops of dough. If you want bigger cookies, portion out more dough.

Always PREHEAT your oven. At least 15 minutes. You can make the cookie dough while your oven is preheating. 

Our Instructions call for 325 F°. If your oven has a convection feature, use it. Drop temperature to 300 F°. Adjust bake time if needed.

For each bag of mix, use one large egg. No small or medium eggs.  

Yup. Use softened room temperature butter. Cold butter won’t blend into the dry mix.

Unwrap one 4 oz stick. Cut the butter into small cubes and leave it on the counter to soften. This takes about 20-30 minutes, depending on the temperature of your kitchen.

 It's important that your egg be at room temperature. To do this, fill a bowl with warm water. Place the egg, still in its shell, in the bowl. Let it sit for 5 -10 minutes.

Crack your egg by tapping it on the counter first. Then, add the egg to a separate small bowl before adding it to the mix. Make sure to remove any shells that get into your egg.

 If using an electric mixer, Use the paddle attachment to mix the dough. Do not whip the cookie dough with the whip attachment. This puts too much air in the dough.

Follow the bag instructions closely. The mixing time is very short. Do not overmix the dough by mixing for an extended time. That means don’t walk away from your mixer to snap selfies. 🤳

Always start your mixer on low speed if you are using an electric mixer. Your dry mix will fly out of your mixer if you start on high. Seriously. Try it and see what happens.

Bakers always scrape down the bottom and sides of their bowl between ingredients. This will ensure everything is evenly incorporated.

When baking in the oven, rotate your sheet pan halfway during the bake cycle. This ensures a more even bake.

Test bake! You can place 2 - 4 Cookie Chips® on the sheet pan and bake them according to the instructions before baking the whole mix. This way, you can adjust your oven temperature and bake time if needed. Bake times and temperatures always vary by oven.

It's possible you didn't bake them long enough. When ready, the cookies should be a nice dark golden brown color. Then let them cool at least 5 minutes out of the oven to firm up. They need to cool to be crunchy. For sure, you can eat them hot out of the oven, but if you don’t let them set up, your cookies will be soft and not crunchy.

Unused dough can be refrigerated for up to 3 days or frozen for 3 months in an airtight container or a zip lock bag.

Baked cookies can be stored in an airtight container or a zip lock bag to keep crisp at room temperature. They can also be frozen and are actually delicious frozen.

Our artisan baking mixes are available for purchase at here and on Amazon.

Our founder, Joanne Adirim, served as Executive Pastry Chef at Hannahmax Baking, a renowned wholesale bakery in Los Angeles, California. She develops all the recipes for the Cookie Chips® Baking Mixes using premium ingredients that she personally sources from artisan ingredient manufacturers and suppliers.

Our Cookie Chips® baking mixes were designed to be simple & easy to make. But sometimes, it just doesn't come out right. Please review How To Bake Cookie Chips®, and visit the "Baking Pro Tips" section on this Frequently Asked Questions page. Still having trouble? Chat with us in the chat box or contact us through our help page.

Definitely! There are no dairy or dairy derivative ingredients in our baking mixes! Cookie Chips® baking mixes can be baked dairy or dairy free. For a dairy free recipe, replace the butter with any vegan butter alternative. (Here's our fave.)

Our baking mixes are made in a facility that produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. That said, we do follow industry standard, good manufacturing practices to ensure a safe and hygienic workspace. We always wash, rinse, and sanitize our equipment between flavors.

Yup. Cookie Chips® baking mixes are certified kosher under the supervision of Rabbi Jonathan Benzaquen of Kosher LA.

Surprising your friends & family with a bag of Cookie Chips® is an awesome gift! People love receiving nice things, especially when they're thoughtful. Gifting a bakery quality, pastry chef crafted cookie mix shows just how much you care about them. ❤️

Absolutely! At checkout, there's an option to add a note to your order.

Our offices are located in sunny South Florida.

Check out what we're baking on the blog, and on social media.

Visit the Get Help page for our contact information, or chat with us via the chat box.

Press inquiries should be sent to alexander@cookiechips.com