Make sure you use the whole bag with 1 large egg & 1 stick of butter. (Or your favorite vegan butter).
Frequently Asked Questions
How much cookie mix do I need for a batch?
How much dough do I place for each cookie?
Should I preheat my oven?
Always preheat your oven. At least 15 minutes. You can make the cookie dough while your oven is preheating.
What temp should I bake the cookies at?
Our Instructions call for 325 F°. If your oven has a convection feature, use it. Drop temperature to 300 F°. Adjust bake time if needed.
What sized egg should I use?
For each bag of mix, use one large egg. No small or medium eggs. It's important that your egg be at room temperature. To do this, fill a bowl with warm water, place the egg, still in its shell, in the bowl, and let it sit for 5-10 minutes.
What mixer attachment should I use?
If using an electric mixer, use the paddle attachment to mix the dough. Do not whip the cookie dough with the whip attachment. This puts too much air in the dough.
How long do I mix the dough for?
Follow the bag instructions closely. The mixing time is very short. Do not overmix the dough by mixing for an extended time. That means don’t walk away from your mixer to snap selfies. 🤳 Bakers always scrape down the bottom and sides of their bowl between ingredients. This will ensure everything is evenly incorporated. Always start your mixer on low speed if you are using an electric mixer. Your dry mix will fly out of your mixer if you start on high. Seriously. Try it and see what happens.
How can I ensure a perfectly even bake?
Test bake! Place 2-4 Cookie Chips® on a sheet pan and bake them according to the instructions. This way, you can adjust your oven temperature and bake time if needed before baking the whole mix. As bake times and temperatures always vary by oven, rotate your sheet pan halfway during the bake cycle to ensure an even bake.
What if my cookies didn't come out crunchy?
It's possible you didn't bake them long enough. When ready, the cookies should be a nice dark golden brown color. Then let them cool at least 5 minutes out of the oven to firm up. They need to cool to be crunchy. For sure, you can eat them hot out of the oven, but if you don’t let them set up, your cookies will be soft and not crunchy.
How to store freshly baked cookies/cookie dough?
Baked cookies can be stored in an airtight container or a zip lock bag to keep crisp at room temperature. They can also be frozen and are actually delicious frozen. Unused dough can be refrigerated for up to 3 days or frozen for 3 months in an airtight container or a zip lock bag.
How many types of cookies can I make?
What does "pastry chef crafted" mean?
Are these cookie mixes dairy free?
Definitely! There are no dairy or dairy derivative ingredients in our baking mixes, and they can be baked dairy or dairy free. For a dairy free recipe, replace the butter with any vegan butter alternative. (Here's our fave.)
I have allergies. Are your baking mixes safe for me to eat?
Our baking mixes are made in a facility that produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. That said, we do follow industry standard, good manufacturing practices to ensure a safe and hygienic workspace. We always wash, rinse, and sanitize our equipment between flavors.
Are your cookie mixes kosher?
Yup. Cookie Chips® baking mixes are certified kosher under the supervision of Rabbi Jonathan Benzaquen of Kosher LA.
How does shipping work?
We offer free shipping on all orders $35 and more. We ship to the Continental US, Alaska, Hawaii, and all US territories. Depending on the ZIP-Code, we ship with USPS and UPS. We fulfill orders Monday through Friday, and orders made after 11am are sent out the next business day. Read our Shipping Policy for more information.
My package never arrived!
We'll make it right. Please email us within 24 hours of receiving your cookie mixes with a description of the problem and an attached photo of the mess. A clear picture help us to prevent it from happening again!